Return Policy

Return Window

Eligible sealed and unused products may be requested for return within 7 days of delivery, subject to inspection.

Eligible Situations

Examples include a wrong item delivered, a damaged item, a defective product, or an eligible sealed unused item accepted under this policy.

Product Condition

Returned products should include original packaging and accessories where applicable. Opened, used or hygiene-sensitive items may not qualify unless the item was defective, damaged or incorrectly supplied.

Food / Consumables

Opened pet food or other consumables are not accepted unless they were defective, damaged or incorrectly supplied.

How to Request

Provide the order number, phone, reason, and photo or video if relevant via Contact.

Inspection

Refund, replacement or restock decisions follow item inspection and the existing Admin return workflow.

Refund

Refund timing and method depend on the original payment method and the approved return/refund state. Instant gateway refunds are not promised unless the payment provider actually supports them.

Courier Costs

Return courier costs follow operational policy for the specific case.

Contact

Use the contact details on the Contact page.